One escalated complaint = an average of 50 customers who also have a problem and 1,375 word of mouth cases !   
      
tarp.com

When you think about how much even one client is worth to you, how can you leave your customers' service experience to chance?  Following a 12-step strategy that:

• establishes a purpose and vision for delivering excellent customer experiences
• identifies key service standards that drive client loyalty
• shares the secret to teaching all of your employees to deliver proactive service best-practices every time
• helps you recover from a poor service experience in such a way that your clients are even more loyal than they were before they had a poor experience
• measures, trains and rewards the results you want, 

Upcoming events open to everyone:

Aren't sure what your client's experience is?  Don't believe your service experience is differentiated from your competition?  Afraid of what is being said about your service delivery on the social media sites, like Twitter, FaceBook, and the like?  Take control.  Listen to my one-hour webinars offered through Business Experts Webinars.  Presentations are interactive and you'll receive specific customer-service tips and best-practice ideas.  Differentiate your service delivery from your competition.  With a $20 discount, the cost is only $79.  But, you have to book through the link below, and type in code 4a2fe300.  Be one of the first 20 people who sign up and receive a special offer.  Tell others as well!

CLICK HERE for more details.  Type in promotion code 4a2fe300 to get your discount!


NEW!  Want to save even more?  I can offer you a quantity discount on not only my webinars but all Business Expert Webinars offered, so it is affordable to train even more people in your organization!  Train your employees for as little as $65 a connection! 
CLICK HERE 

Upcoming Schedule of Webinars

The Service Journey is available at Amazon, Barnes and Noble and Borders and all over the world!

We turn customers into advocates.