Susan Hoekstra
Author:  The Service Journey
Customer Service Expert
Customer Service In A 'Box'

Developing a service culture requires constant customer service communications, programs, training, and more.  Do you have the expertise and or the money to hire a full time customer service expert?    Service In a 'Box' may be the answer for you.        

Service In a Box is a monthly program.  If you join you will receive
*  weekly employee communications that can be sent from a senior leader within the organization
*  monthly powerpoint presentation to be delivered by management
*  templates to facilitate discussions and customization
*  Monthly guidelines (including client loyalty survey templates, potential measurements, and instruction on how best to leverage the information) for implementing an impactful service culture.  
plus a 30 minute monthly call, scheduled at your convenience, that will answer any questions you have and help you customize the material!

At the end of the year, if you follow the program, you will have implemented a comprehensive service strategy that will positively impact your clients' experience.  You may also discontinue at any time, so your risk is minimal. 
Ask for more details Contact us

Susan translated the firm's brand values into practical attitudes and behaviors designed to ensure a consistently high quality experience for our clients. Susan is the real thing, if I may say: no filler here. Any company that consults with her is going to get its money's worth and then some.             - Neil G.

How much is it worth to keep your clients? 

An increase in customer retention rates of 5 percent increases profits by 25 percent to 95 percent. 
- Fred Reicheld, The Loyalty Effect

Monthly cost for this program for a medium to large corporation is $10000 per month, considerably less than the amount that would be spent on a full-time service experts.  Materials will be received electronically monthly, and may be modified, or may be customized by us for an additional charge.  You may also discontinue this service at any time, so your risk is minimal. 

To get started, call or use the form on our contact us page and we will call you!  It's as simple as that!

We'll give special pricing for small corporations (under 200 employees). 

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