One escalated complaint = an average of 50 customers who also have a problem and 1,375 word of mouth cases !
tarp.com
your firm can have a distinct competitive advantage.
When you think about how much even one client is worth to you, how can you leave your customers' service experience to chance? Following a 12-step strategy that:
Read The Service Journey, a step by step service strategy book
The Service Journey is available at Amazon!
Turn customers into advocates.