Susan Hoekstra
Author:  The Service Journey
Customer Service Expert
Click here for customer service tips!
Customer Service Presentations and Training

68% of clients leave because of an attitude of indifference from a company employee. 
-  (American Society of Quality)

"I coordinated numerous training meetings and seminars.   Sue Hoekstra would always be the first to come to mind when creating the agenda, because she has a unique way of facilitating customer service-oriented training.  She engages her audience and always leaves them wanting more of her time.  We all left the events with ideas for enhancing our own service excellence skills as well as helping others do the same.    She became to me a mentor and an inspiration.  Additionally, as a trainer myself, I took away many ideas for improving my own presentation skills by observing her methods and mannerisms."
- Trina M.

Need expert advice?  Listen to my one-hour webinars offered through Business Experts Webinars.  Presentations are interactive and you'll receive customer-service tips and best-practice ideas.  Differentiate your service delivery from your competition.  With a $20 discount, the cost is only $79.  But, you have to book through the link below, and type in code 4a2fe300.  Be one of the first 20 people who sign up and receive a special offer.  Tell others as well!

CLICK HERE for more details.  Type in promotion code 4a2fe300 to get your discount!

NEW!  Want to save even more?  I can offer you a quantity discount on not only my webinars but all Business Expert Webinars offered, so it is affordable to train even more people in your organization!  Train your employees for as little as $65 a connection

NEW!  On Demand Webinars!  Do your training at your convenience! 
Click here for Advanced Customer Service Planning for Services Firms

Click here for Advanced Customer Service Planning for Services Firms

Dynamic, interactive client-experience presentations, that engage the small or large audience are delivered.  
Audience members walk away with a strategic understanding of service and customer-service tactics that can be immediately applied to improve your clients' experience.  

All classes and presentations are customizable for both length and content.  Click on the links below for more information on our fundamental offerings.

1 to 2 hour interactive client experience presentation  $10/employee *

2 day Leadership client experience class  $500/employee *

1 day Employee customer service class  
  $250/employee *

* Based upon maximum number of attendees.  Travel costs are extra.  



 Various Topics based upon The Service Journey        

        Service standards
Proactive Service
Welcoming Clients
Service Recovery
Leadership Training

Ask for more details on all of our service presentations & service training.  Contact us
"Susan is a great presenter. She is always well-prepared, able to engage the audience, speaks directly to the customer service issues with concrete and constructive solutions, and inspires others to deliver great service."     - June H.
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